How it works
Every case follows the same steps. Nothing is charged until you agree a fee in writing, and you can stop at any point.
First message
Tell us the diagnosis, the patient's country and what you are hoping to find out. Use the enquiry form, WhatsApp or email. Do not send records yet; we will explain how to share them securely.
Your first consultation includes:
- An assessment of realistic options for the diagnosis, based on the records you already have
- A preliminary cost range for treatment, travel and stay
- A list of the records a hospital will ask for, and what is missing
Records review and preliminary answer
We go through the records you have, tell you what is missing, and give you a realistic pathway and cost range. We do not name hospitals at this stage.
Free
Optional: remote consultation
Remote specialist consultations / MDT start from US$300, including the hospital consultation fee and WELLIN professional service fee. An itemised breakdown is provided before payment. If you sign an agreement for treatment services, the WELLIN professional service fee portion is credited in full against the professional service fee for treatment. The hospital consultation fee is not credited.
Written agreement
If you want to continue, we confirm the hospital, the professional service fee and exactly what it covers, in writing. You decide whether to go ahead.
Hospital review
With your permission, we send the records to the hospital and get its written answer: whether it can help, what it proposes, and its quote.
Visit and treatment
We help you obtain the hospital's invitation letter. Visa decisions are made by the Chinese embassy or consulate. Flights, hotels and visa application services are arranged through licensed travel and visa partners. We stay in contact throughout. You pay the hospital directly.
Home again
We help pass the discharge summary and results to the patient's doctor at home, and help with follow-up questions to the hospital.
What we do
- Organise and translate records for the hospital
- Find a department that treats the condition and get a written answer
- Book appointments and explain the hospital's quote
- Help with the hospital letter for a visa application, travel and accommodation
- Stay in contact during the visit and after you go home
What we don't do
- Diagnose, recommend treatment or promise a result
- Decide visas; the Chinese embassy or consulate does
- Collect payment for hospital treatment; you pay the hospital directly (remote consultation fees are included in the consultation price)
- Promise how quickly a hospital will reply or accept a patient
How long it takes
It depends on how complete the records are and how quickly the hospital replies. We tell you what we are waiting for at every step. If the patient's condition is urgent, get care locally first.
Who you deal with
The WELLIN Patient Care Team in Shanghai handles every enquiry.
Frequently asked questions
Is the first consultation free?
Yes. Registration, a first look at existing records, a preliminary pathway and cost range are free. Do not submit medical records through the website form.
What does a remote specialist consultation cost?
Remote specialist consultations / MDT start from US$300, including the hospital consultation fee and WELLIN professional service fee. An itemised breakdown is provided before payment. If you sign an agreement for treatment services, the WELLIN professional service fee portion is credited in full against the professional service fee for treatment. The hospital consultation fee is not credited.
How are treatment fees paid?
The WELLIN professional service fee for treatment services is quoted in writing after records review. Hospital treatment costs are paid directly to the hospital.
Can WELLIN decide on treatment?
No. WELLIN is not a hospital and does not diagnose or treat. Licensed physicians and hospitals make medical decisions.
Start with the first message
Registration, a first look at existing records, and a preliminary pathway and cost range are free.
Start an enquiry